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Center Manager

  • R0008962
  • 2734 W 87th Street, Chicago, IL 60652

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Job Description
The Center Manager is responsible for the overall performance of the operational, financial and people-related center level goals. The incumbent in this role partners closely with the center’s clinical leadership to ensure patient care, service and clinical metrics meet and exceed expectations. He/She is an individual that, first and foremost, has a strong desire to serve others. The Center Manager must be equally comfortable greeting patients in the waiting room, engaging with PCPs to further the ChenMed Way, leading a diverse staff, growing a business and owning a profit and loss budget. This service-oriented individual will have a keen understanding of how serving others results in staff that are better developed and more capable, and patients that are more engaged in their health, thereby yielding better patient outcomes.


  • Owns and operates an average budget in excess of $25M.
  • Leads people, coordinates and inspires the team and achieves results under challenging circumstances. 
  • Works comfortably with financial statements, and financial concepts, in a service organization. 
  • Provides extraordinary customer service to all internal and external customers (including patients and other Chen Medical team members).
  • Monitors office communication and performance to ensure that front desk, referrals and care promoter teams operate in an efficient, accurate and customer-focused manner.
  • Collaborates with team leaders to conduct performance evaluations of team members and complete any required disciplinary actions.
  • Monitors the number of patients and wait times to ensure proper flow of patients from check-in through appointment to check-out.
  • Addresses and resolves all customer-service or team member issues.
  • Ensures accuracy of all incoming and outgoing information including supplies, invoices, billing requests and patient records.
  • Works in partnership with the Sales and Marketing COE in developing strategies to increase and retain membership.
  • Applies a bias towards frugality and creativity when it comes to problem solving for operational challenges, seeking to improve people, process and systems resolutions before increasing costs and complexity.
  • Utilizes a keen sense of business acumen that assists with understanding our business, appreciating the various operating levers to utilize for success and driving significant new patient growth in their center. 
  • Demonstrates an astute sense of ownership; the successful Center Manager will drive success of the center from all dimensions – people, finance, service, growth and outcomes, as if they owned the organization. 
  • Maintains an awareness of the competitive healthcare environment; actively drive sales and ensures that ChenMed’s level of service exceeds all other healthcare providers.
  • Performs other duties as assigned and modified at manager’s discretion.

Other responsibilities may include:

  • Conducts tours for prospective patients and ensures New Patient paperwork is completed and in chart.
  • Works with PCPs to assist with scheduling meetings with patients and/or writing letters to/for patients.
  • Reviews reports to ensure target metrics are achieved and processes are being followed.
  • Ensures co-pays are compliantly collected and cash is reconciled and deposited.
  • Conducts walk-through of the Center to ensure a clean and safe environment, including spot checks of back office for expired medications, proper biohazard waste and medicine disposal, etc.
  • Conducts trainings and refreshers regarding Medicare and HIPAA compliance, ensures annual OSHA trainings occur and employees have all required certifications current in their files.
  • Monitors transportation and housekeeping activities.
  • Monitors and/or alters team member work schedules, including approval of overtime or vacations.
  • Collaborates with the Leadership Team and Administrators in relation to strategic business planning.


  • Drives Results: Consistently achieves results, even under tough circumstances.
  • Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  • Builds Effective Teams: Building strong identity teams that apply their diverse skills and perspectives to achieve common goals.
  • Situational Adaptability:  Effectively building formal and informal relationship networks inside and outside the organization.
  • Customer Focus:  Building strong customer-centric relationships and delivering customer-centric solutions.
  • Demonstrates Self-awareness:  Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
  • Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals.
  • Financial Acumen: Interpreting and applying understanding of key financial indicators to make better business decisions.


  • The experience, skills and abilities commensurate with managing an entity that exceeds $25M in revenue. 
  • Ability to learn with an openness and curiosity about the ChenMed Way and willingness to adapt to our innovative approach to improving health outcomes. 
  • Strong track record of taking on new assignments and quickly mastering new ways of accomplishing goals.
  • Exceptional written, verbal and interpersonal communication skills.
  • Ability to effectively communicate with employees, patients and other individuals in a professional and courteous manner.
  • Exceptionally detail-oriented with a high degree of objectivity and analytical skills to ensure accuracy of reports and data.
  • Ability to manage multiple projects and processes and work effectively with other team members.
  • Proficient in Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software.
  • Ability and willingness to travel locally, regionally and nationwide up to 20% of the time.
  • Spoken and written fluency in English.
  • This position requires use and exercise of independent judgment.
Additional Job Description


  • High school diploma with a minimum of 12 years’ related internal and/or external work experience in same or similar service industry, preferable healthcare or hospitality; OR

  • Associate degree with a minimum of 10 years’ related internal and/or external work experience in same or similar service industry, preferable healthcare or hospitality; OR
  • Bachelor’s degree in Business Administration, Hospitality, Healthcare Administration or a related discipline with a minimum of 7 years’ related internal and/or external work experience in same or similar service industry, preferable healthcare or hospitality.
  • FOR EXTERNAL CANDIDATES the above plus:  A minimum of 5 years’ progressive supervisory/managerial experience required. A minimum of 3 years’ Income Statement management experience required.
  • FOR INTERNAL CANDIDATES the above plus: A minimum of 3 years’ INTERNAL supervisory/managerial experience required. Demonstrated knowledge and proficiency in working with ChenMed center level Income Statements, Medical products, services, standards, policies and procedures.
  • Master’s degree in Business Administration, Healthcare Administration or related discipline preferred.

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