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Front Desk Team Member

  • R0005831
  • Lakeland — Lakeland North
  • January 10, 2019

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Job Description
The Front Desk Team Member is a patient’s first contact with ChenMed and as such must provide exceptional customer service. She/he answers the office phones, registers patients and schedules appointments for patients. As a front desk team member she/he greets patients, checks patients in to and out of the medical office and provides basic secretarial support.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

  • Interacts appropriately with patients and record information while greeting, checking-in, checking-out or scheduling appointments for patients.
  • Utilizes computer programs to add new patients, checks patients in and out, prints out relevant forms for processing, and schedules appointments.
  • Answers telephones, takes detailed and accurate messages, and ensures messages are directed to the appropriate individual.
  • Clearly communicates information about ChenMed Medical Associates to patients and other individuals.
  • Verifies patient insurance via phone or website and collect any necessary payment for services.
  • Other responsibilities may include:
  • Maintains the confidentiality of patients’ personal information and medical records.
  • Reviews patients’ personal and appointment information for completeness and accuracy.
  • Transmits correspondence by mail, e-mail, or fax.
  • Other duties as assigned and modified at manager’s discretion.

KNOWLEDGE, SKILLS & ABILITIES:

  • Knowledge of ChenMed Medical products, services, standards, policies and procedures.
  • Skill in operating phones, personal computer, software and other IT systems.
  • Skill in oral communication (Fluent in English required).
  • Ability to communicate with employees, patients and other individuals in a professional and courteous manner.
  • Ability to pay close attention to detail and to ensure accuracy of reports and data.
  • Fluent in English.
Additional Job Description

EDUCATION AND EXPERIENCE CRITERIA:

  • High School Diploma or equivalent.
  • At least one (1) year of experience in a medical facility, plus working knowledge of medical insurance and/or knowledge of electronic medical record are preferred.

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