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IT Application Development Manager

  • R0009626
  • 1395 NW 167 Street, Miami, FL 33169

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Job Description
The Associate IT Resource Manager is responsible for technology business leadership and vision in IT Service Delivery. The incumbent in this role provides and maintains a single source of consistent information on all IT services delivered to business. He/She ensures and verifies service performance against stated Service Level Agreements while overseeing and managing a vertical within the IT organization. The Associate IT Resource Manager is responsible and accountable for day-to-day service operations and performance. The incumbent establishes and directs the strategic long-term goals, policies and procedures for development, service, operations, application development environments, supporting a national business across multiple business units.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

  • Manages, coordinates, plans and leads technology-related activities within a single, functional IT Service Delivery domain including: analysis, development, and administration of tactical initiatives within that functional area. Provides leadership and customer support by meeting staffing needs through the hiring, training, counseling, evaluating, supervising and managing of direct reports.
  • Monitors performance of information technology systems, infrastructure, operations, products, applications and/or field technicians to determine cost and productivity levels, and to make recommendations for improvements.
  • Helps define strategy and processes for defined, functional IT area.
  • Analyzes business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs.
  • Ensures service operations meet and/or exceed stated Service Level Agreements and Operational Level Agreements.
  • Manages relationships with IT vendors, service providers and contractors to ensure quality and cost control requirements are achieved.
  • Defines and develops the overall service measurement framework that determines service efficiency.
  • Grows and develops a team of IT professionals in technical proficiency and in service delivery effectiveness.
  • Guides direct reports and peers in functional job area regarding policies, practices and procedures.
  • Supervises 1-3 professional and para-professional level employees. Sets goals and objectives for achievement of operational results. Coaches, reviews and delegates work to team.
  • Ensures consistent delivery for all direct reports, monitors well-being and needs of team members and acts as required to ensure ongoing success.
  • Performs other duties as assigned and modified at manager’s discretion.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Highly-developed business acuity and acumen

  • Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems and custom application development

  • Familiar with technology being applied by the team and the functional area in which they operate. Journeyman knowledge of leadership best practices and standards applied by the company

  • Strong critical thinking and decision-making skills

  • Excellent project management skills and strong ability to prioritize

  • Firm grasp on information technology and operations best practices

  • Proficient knowledge of technical management, information analysis and/or computer hardware/software systems

  • Fundamental knowledge in data center management and data governance

  • Hands-on experience with computer networks, network administration and/or network installation

  • Ability to perform independently with minimal to no direct supervision. Expectation of weekly touchpoints with leader

  • Proven ability to manage personnel through accomplishment of business delivery for team. Encourages career growth and personal growth for all team members

  • Ability to positively impact peer-to-peer interactions, leading by example. Must possess the ability to effectively address any potential dysfunctions

  • Excellent written and verbal communication skills

  • Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software

  • Ability and willingness to travel locally, regionally and nationwide up to 15% of the time

  • Spoken and written fluency in English

  • This job requires use and exercise of independent judgment

Additional Job Description

EDUCATION AND EXPERIENCE CRITERIA:

  • BA/BS degree in Information Technology, Computer Information, Business Administration or a related field OR additional experience above the minimum will be considered in lieu of the required education on a year-for-year basis required
  • A minimum of 5 years of professional work experience in the IT industry required
  • A minimum of 1 years of experience in a supervisory/management position desired
  • IT certification preferred

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