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Medical Director of Centers

  • R0005904
  • West Palm Beach ( Broadway )
  • November 29, 2018

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Job Description
The Medical Director, Centers is specifically responsible for executing the ChenMed Way and core model in his/her assigned centers.

Under the direction of the Market Chief Medical Officer (MCMO), the Medical Director, Centers will directly supervise, performance manage and train primary care physicians (PCPs) in his/her assigned centers. The incumbent in this role is accountable for maximizing overall clinical value while engaging physicians to improve clinical quality, efficiency, outcomes and physician/patient satisfaction. In addition to being accountable for the overall clinical outcomes of his/her assigned centers, he/she will also assist the MCMO in managing day-to-day clinical and business operations and building positive relationships with providers and key stakeholders for all ChenMed/JenCare/Dedicated Senior Medical Centers within the market.

The Medical Director, Centers will have approximately 70-90% of time allocated to direct patient care as a PCP and/or other clinical duties, and approximately 10-30% of time allocated to leadership responsibilities, depending on market needs, size of centers, patient membership and MCMO direction. The Medical Director, Centers may have up to 12 direct reports.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

  • Delivers outstanding clinical outcomes and service to patient panel as a PCP.
  • Directs accountability for clinical outcomes and day-to-day management of PCPs in multiple (2 or more) centers in the market, with regular presence in the centers under direct management, and under the supervision of the MCMO.
  • Manages, mentors and coaches PCPs in his/her assigned centers to deliver outstanding clinical outcomes.
  • Oversees and facilitates talent development of the PCPs in his/her centers including, but not limited to: leading facilitated practice (physician shadowing/coaching), conducting 1:1s with direct reports, executing leadership development plans and performance management.
  • Cultivates a center-level physician culture that is fully aligned with and delivering on the ChenMed core model, core values & behaviors and service standards.
  • Assists MCMO in training of new practitioners.
  • Assists MCMO with recruiting and interviewing PCP and specialist candidates (Note: MCMO makes hiring decisions).
  • Reviews/approves center-level referrals and provides back-up for market referral and delegated utilization authorizations.
  • Leads physician meetings, training and education of PCPs within assigned centers.
  • Partners with center manager(s) to co-lead center stand-ups and deliver exceptional patient care across their respective teams.
  • Participates in center and team meetings and leads focused clinical discussions in market huddles, super-huddles, physician meetings and may participate in external meetings.
  • Accountable for appropriate management of hospital sick days for assigned centers as follows: reviews inpatient census daily, delivers feedback to PCPs and ensures PCPs are keeping in contact with hospitalized patients and hospitalists; facilitates review of inpatients and other high priority patients during super huddle, accountable for discharged patients being seen and coaches PCPs on appropriate flagging of high priority patients.
  • Manages clinical teams to deliver VIP service, standards of care and quality guidelines, HEDIS/STARS, high-risk disease detection and high-risk disease management and other evidence based medicine.

Other duties as assigned and modified at MCMO’s discretion, which may include:

  • Assists MCMO with market quality and performance improvement initiatives.
  • Oversees monthly scorecard reviews and in conjunction with the MCMO delivery of quarterly CSE analysis.
  • Provides training in other ChenMed entities, as needed.
  • Develops deep relationships with providers and key stakeholders in the market.
  • Uses the understanding of the local market dynamics to drive clinical initiatives.
  • Builds clinical credibility and trust to deepen relationships.
  • May be asked to assist and coordinate, in conjunction with the transition of care team; hospital, SNF, post-acute, UM, and home-based services for the market.
  • Assists with implementation of cost reduction and market clinical strategies.
  • Other key relationships: Center Manager(s), Market Clinical Manager(s), other cross-functional market leaders, external sub-specialists and providers in hospitals and post-acute care facilities.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Consistently demonstrates the following behavioral competencies:
    • Customer focus – Builds strong customer relationships and delivers customer-centric solutions.
    • Demonstrates self-awareness – Uses a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
    • Ensures accountability – Holds self and others accountable to meet commitments.
    • Drives results – Consistently achieves results, even under tough circumstances.
    • Develops talent – Develops people to meet both their career goals and the organization’s goals.
    • Drives engagement – Creates a climate where people are motivated to do their best to help the organization achieve its objectives.
    • Interpersonal savvy – Relating openly and comfortably with diverse groups of people.
  • Technical knowledge and skills:
    • Excellent clinical skills.
    • Knowledge and experience in a managed care delivery system.
    • Knowledge of clinical outcomes and quality improvement processes.
    • Experience of population risk management or complex chronic disease care management.
    • History of being a natural teacher to fellow Physicians.
  • Other skills and abilities:
    • Good analytical skills.
    • Ability to build relationships with external organizations.
    • Conflict management and resolution skills.
    • Familiar with, if not proficient in Microsoft Office Suite products, including Excel, Word, PowerPoint and Outlook.
    • Computer skills: Comfortable with the electronic medical record (EMR) and facile with keyboarding.
    • Ability to travel locally, regionally and nationally up to 30% of the time.
    • Fluent in English.
Additional Job Description

EDUCATION AND EXPERIENCE CRITERIA:

  • Medical Doctor (MD) or Doctor of Osteopathic Medicine (DO) degree required.
  • A minimum of 3 years’ clinical experience required; 5 years preferred.
  • Board Certified or, certification achievement within 24 months of hire into this position, in a specialty area is required. Preferred specialty areas include: Internal Medicine (IM), Family Practice (FP) or Geriatrics, but hires may have other sub-specialty training and board certification.
  • Current, active license to practice medicine in State of employment.
  • High performing physician with a proven track record of clinical leadership experience.
  • Experience with population risk management or complex chronic disease care management.
  • Experience working with interdisciplinary teams in quality improvement and/or medical/healthcare leadership activities preferred.
  • Preferred to be an existing high performing PCP partner within the ChenMed core model, with a proven ability to manage a panel of >350 patients with outstanding clinical, customer service and cost outcomes. Preferred to have been with the organization >2 years, be a recognized leader amongst peers, and can lead teams in quality and performance improvement initiatives
  • If specialty, has demonstrated leadership within his/her specialty and delivered superior outcomes, with a proven ability to deliver primary care in our model.

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